Common causes
| Problem | Usual cause |
|---|---|
| Bonus or spins not credited | Code missed, deposit below minimum, excluded payment method |
| Bonus voided | Bet above the max bet, excluded game played |
| Withdrawal blocked | Wagering not finished, ID not verified |
| Offer not available | Your country excluded, offer expired |
| Account flagged | Second account, shared device or IP address |
Step-by-step checklist
- Open the bonus terms and note the minimum deposit, payment methods, code and countries.
- Check your transaction history: amount, method and time.
- Check the bonus section of your account for an opt-in you missed.
- Screenshot everything and contact live chat.
- Ask for the answer in writing, by email if possible.
Fixes for each case
Code invalid: check the spelling, the expiry and whether it applies to Nigeria. Wagering stuck: check which games count; some count 0%. Voided for max bet: casinos rarely reverse this, so keep bets under the cap from the start. Payment method excluded: many offers exclude Skrill, Neteller or crypto deposits; ask support whether the bonus can be added manually.
Withdrawing before the wagering is finished usually cancels the bonus and its winnings.
Prevent it next time
- Read the terms before you deposit.
- Use one account per person and device.
- Verify your ID early; see our guide to ID checks.
- Keep a note of the max bet and the expiry date.