Before you deposit
- Skipping the licence check. Look the licence number up on the regulator's register and check the domain matches.
- Ignoring the withdrawal terms. Weekly caps, pending times and fees are in the general terms, not the bonus terms. Our terms guide lists them.
- Depositing with a method you cannot withdraw to. Check the withdrawal list first.
- Leaving ID verification until the first win. Verify early; see our ID check guide.
Bonuses
- Claiming the largest offer without working out the wagering.
- Breaking the max bet and losing the bonus winnings.
- Playing games that count 0% toward wagering.
During play
- No budget: set a deposit limit in the account.
- Ignoring RTP and volatility: check the info screen; see our RTP guide.
- Chasing losses: stop at the limit you set.
- Not using support: ask before you deposit, and keep the answers.
If something goes wrong
Contact support with screenshots and dates, and ask for a written answer. If that fails, complain to the regulator named in the casino's footer. Our support guide explains what to expect.